railway-news
IRCTC introduces concierge services on 139 facili Booking cab pick and drop e-wheelchair and porter service now available through phone
New Delhi. The passenger-friendly concierge service, introduced by Indian Railway Catering and Tourism Corporation (IRCTC) to provide last mile connectivity to rail travellers, can now be availed through round the clock 139 Interactive Voice Response (IVR) facility.
The concierge service includes facilities like e-wheelchair, pick and drop, and porter service at major railway stations. “We have decided to expand the portfolio of passenger facilities on the hugely popular 139 IVR which is largely used for PNR, seat and fare inquiries, booking meals.
The ‘Rail Sampark’ service is a runaway success which has revolutionized the customer interface with the Railways,” said IRCTC Chairman and Managing Director Dr A K Manocha.
“Only recently we had introduced a facility allowing passengers to cancel train reservations and claiming refunds on the 139 service. Now one just needs to use his/her phone to ring up 139 and avail the concierge facilities for a safe and convenient travel experience,” he added.
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