RBI Governor Meets with Top Bank CEOs: Urges Vigilance, Efficiency, and Fraud Prevention
RBI Governor holds a meeting with MDs and CEOs of public and select private sector banks, emphasizing vigilance, efficiency, customer service, and stronger safeguards against digital fraud.
Mumbai – December 9, 2025 – The Governor of the Reserve Bank of India (RBI) met with Managing Directors and Chief Executive Officers of public sector banks and select private sector banks today in Mumbai. The meeting, part of the RBI’s ongoing engagement with senior management of regulated entities, follows the previous interaction held on January 27, 2025.
Deputy Governors Shri T. Rabi Sankar, Shri Swaminathan J, Dr. Poonam Gupta, and Shri S.C. Murmu, along with Executive Directors overseeing supervision, regulation, enforcement, and consumer education, also attended the discussions.
The Governor observed steady improvement in the banking sector’s health and operations in 2025 but cautioned against complacency. He highlighted that the 125 basis points monetary easing, combined with greater use of technology, should reduce intermediation costs and improve efficiency, supporting sustainable growth and deeper financial inclusion.
Emphasizing customer service, he urged banks to focus on grievance reduction, strengthening internal systems, and proactive outreach, including re-KYC and unclaimed deposit initiatives. He also warned of increasing risks from digital frauds and called for robust, intelligence-driven safeguards.
The RBI Governor appreciated banks’ efforts in regulatory compliance and reaffirmed the central bank’s consultative approach, noting recent initiatives to consolidate and simplify regulations. Participants shared their feedback on policy, supervisory, and operational matters during the session.