A reboot plan for COVID 19 DCB Bank

New Delhi: COVID-19 not only breakdown the country’s economy it also disrupted businesses and enterprises. Not only businessmen but for people, it is becoming so difficult to avail of the facility and coping up in the current situation. R. Venkattesh, Head of Operations and Technology, said how the bank is planning to reboot the activities and give customers the same services. 

Talking about the reboot plan he said “Four pillars are core to the bank. First is core banking, which is a finance application. The second pillar is a retail lending solution, third is business correspondence and fourth is the treasury system. Each of these core systems is changing.”
 
DCB plans for changes in internal as well as external services that connect all the four core systems. Digital formation increased the efficiency of willingness and focused on organization goals. Digitalization encourages customers also to reduce manpower and make banking easier. It maintains social distancing also between employees and the customers reach out to the desks, time, capacity, and much more. 
 
Venkattesh said it is a great opportunity to adapt the digital pattern and reduce the cost per transaction for customers and banks.  
 

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