SBIs Provided Doorstep Banking Services

2) The service request can be made at toll free number 1800111103 between 9 am to 4 pm on working days at the centre.

3) The service request for registration is done at the home branch.

4) Doorstep banking service is available to only fully KYC-compliant customers.

5) Service charges per visit for non-financial transactions is ?60+GST and ?100+GST for financial transactions

6) The amount of cash withdrawal and cash deposit is restricted to ?20,000/-per transaction per day.

7) Account holders with a valid registered mobile number within 5 Km radius of their home branch will be able to avail these services.

8) Customers with accounts that are operated jointly will not be able to avail these services.

9) The service will also be unavailable for minor account and accounts of non- personal nature.

10) Withdrawal will be permitted using cheque/withdrawal form with passbook.

 

Apart from SBI, banks like HDFC, ICICI, Axis and Kotak also provide doorstep banking services facility to their customers. SBI customers who need to avail this door-step delivery service should call toll free number 1800111103 between 9 am to 4 pm on working days from their registered mobile number. Once the call is connected, customer shall input last 4 digit of savings bank/current account number for which doorstep banking service is registered.

 

After initial verification, the call shall be forwarded to Contact Centre Agent, who after second/additional verification, shall record the request. The customer shall provide the detail of request and preferred time of service delivery ( 9am to 5 pm).

 

Once the request is accepted, the customer will get an SMS with Case ID and request type. The request shall be forwarded to Doorstep Banking Agent who will contact the customer and fix an appointment.

 

At the given time, the Doorstep Banking Agent (DSA) shall visit the registered address of the customer and show his Photo ID card and officially valid document (OVD).

 

He will also verify the identity of customer through Photo ID and OVD of the customer.