TNERC not right authority to deal with consumer complaints
CHENNAI. The Tamil Nadu Electricity Regulatory Commission (TNERC) has said it is not the right authority to deal with consumer complaints such as delay in provision of new service connections, defective meters, incorrect billing and erratic power supply.
According to S.Gunasekaran, Secretary, TNERC, the Commission is being flooded with such complaints from consumers from various parts of the State though it does not have any statutory power to redress such common grievances. He pointed out that Section 42 of the Electricity Act – 2003 provided for establishment of Consumer Grievance Redressal Forum (CGRF) in every electricity distribution circle, apart from an ombudsman at the State level. Indian Power Sector.com
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