TCS helps Alcatel-Lucent Enterprise digitally transform customer experience Corp

Designed by Tata Consultancy Services, the New Customer Engagement Process Has Significantly Improved Sales Velocity and Revenue Growth

 

TCS helps Alcatel-Lucent Enterprise digitally transform customer experience

 

Mumbai: Tata Consultancy Services (TCS), leading global IT services, consulting and business solutions organization, announced that it has designed and delivered a key customer experience transformation program for Alcatel-Lucent Enterprise (ALE), a leading provider of communications, networking, and cloud solutions tailored to customers’ industries, to drive improved sales velocity and revenue growth.


TCS has been ALE’s growth and transformation partner for several years and has contributed to many of its strategic initiatives such as co-creating a next-generation unified communication platform and digitally transforming its IT landscape across the business value chain. To accelerate its next wave of growth, ALE wanted to redefine and enrich the customer and partner experience to build long-lasting relationships.


The company partnered with TCS to redesign its customer engagement processes across the value chain and reinvent its engagement with more than 2,800 global business partners. TCS helped the company digitally transform B2B customer engagement processes across all touchpoints and across the customer journey from market to lead, lead to order, and service to success using Salesforce Sales Cloud™, Community Cloud™, Service Cloud™, and Salesforce Lightning™. The reimagined customer-centric approach has allowed ALE to serve customers better and deliver consistent, enhanced experiences, leading to significant improvement in sales velocity and revenue growth.

“This is a strategic initiative to drive the next wave of growth for ALE, therefore it is critical for us to bring a partner who comes with a deep understanding of our business model, an extensive experience in end-to-end services from design to delivery of customer experience transformation and proven expertise in Salesforce technology,” said Jean-Pierre Roullin, Head of IT, ALE. “TCS is a long-term partner for ALE and has led several transformation projects. Being one of the largest global Salesforce partners, TCS brought us a unique business transformation approach enabling agility by accommodating the changing business needs and delivering this program under tight schedules.”


“We leveraged our deep contextual knowledge of ALE’s business, our vast experience in digital customer experience transformation, and our expertise in Salesforce technology to build a highly customer-centric, automated digital platform for their partners and salespersons,” said V Rajanna, Global Head, Technology Business Unit, TCS. “We delivered significant business outcomes in terms of sales velocity and customer partner experience through this strategically important transformation, which further solidifies our decadelong partnership.” 


Posted Date :  11-06-21

Categories : Corp

Tag Cloud: Corp

Similar news

TCS becomes a Leader in SAP S/4HANA Services by Everest Group

Tata Consultancy Services (TCS) has been positioned as a Leader in the Everest Group PEAK Matrix for SAP S/4HANA Services. As per the report, TCS has invested in establishing a strong partner ecosystem of cloud vendors and technology partners, which helps in bringing client-specific solution
Posted Date :  09-06-21

Read more

Infosys Collaborates with Archrock for Digital Technology Integration

Bengaluru: Infosys on Monday announced a collaboration with Archrock, Inc. (Archrock), the leading provider of natural gas compression services in the U.S., to integrate digital technologies and mobile tools for its field service technicians. As part of this engagement, Infosys will leverage its pre
Posted Date :  07-06-21

Read more

EESL owned CESL to supply EVs to Goa, Kerala and Andhra Pradesh

New Delhi: Convergence Energy Services Limited (CESL), CPSE under the Ministry of Power has forged key partnerships on World Environment Day in an effort to further the deployment of electric vehicles in the country. Agreements and MoUs have been signed with state governments of Goa, and Kerala to p
Posted Date :  05-06-21

Read more