Rajni Hasija's career is marked by a strong background in management and extensive experience in the public sector. With a deep understanding of the complexities of the travel and tourism industry, she has been instrumental in driving several key initiatives at IRCTC. Her leadership has been central to the corporation’s efforts to modernize and diversify its services, ensuring that IRCTC remains at the forefront of India’s rapidly evolving travel sector.
One of Hasija's significant contributions to IRCTC has been her role in expanding the corporation's tourism offerings. Under her guidance, IRCTC has launched a wide range of tour packages catering to different segments of travelers, from luxury trains like the Maharajas' Express to budget-friendly pilgrimage tours. These initiatives have not only broadened IRCTC's customer base but also enhanced India's appeal as a tourist destination, both domestically and internationally. Her efforts have been crucial in promoting railway tourism, making it a popular choice for travelers seeking unique and immersive experiences.
In addition to her work in tourism, Rajni Hasija has played a key role in the development and improvement of IRCTC's catering services. She has overseen initiatives aimed at enhancing the quality and variety of food options available on Indian Railways, focusing on hygiene, customer satisfaction, and innovation. Under her leadership, IRCTC has introduced modern kitchens, digital ordering systems, and a wider range of meal choices, significantly improving the passenger experience on Indian trains.
Rajni Hasija is also known for her emphasis on leveraging technology to improve IRCTC’s operations and customer service. She has been a strong advocate for the digital transformation of the corporation, driving the adoption of online platforms and mobile applications that make it easier for customers to book tickets, plan tours, and access services. Her vision has been critical in positioning IRCTC as a leader in digital innovation within the public sector, setting new standards for efficiency and customer engagement.
Throughout her career, Shri Rajni Hasija has demonstrated a commitment to excellence, innovation, and customer-centricity. Her leadership style is characterized by a collaborative approach, fostering teamwork and encouraging new ideas within the organization. She has been a mentor to many young professionals in the industry, inspiring them to pursue excellence and innovation in their work.