'Coolie on Call' System first time in Indian railways

The Mumbai division of Western Railway has started Porter on Call service for the first time in Indian Railways, keeping in mind the convenience of passengers. This service has been started at Vapi and Valsad stations for now, soon it will be started at Vasai Road station as well, which will help passengers to lift heavy luggage. Under this service, passengers can book porter online. The option of scanning website phone number or QR code is available for booking. 

The passenger will get confirmation of the booking through WhatsApp, which will contain the name and mobile number of the porter

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'Coolie on Call' System: This service will especially provide relief to senior citizens, Divyangjans and sick passengers, who face difficulty in lifting heavy luggage at the station. This step of the railways will make their journey smooth and comfortable. Western Railways is now focusing on providing better facilities to the passengers through digital mediums. Earlier services like automatic ticket vending machine and digital display board came, and now the porter on Call service is making the journey of the passengers even more comfortable. 

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The official said that this initiative will provide benefits to Western Railways in earning non-fare revenue. This contract will be given to an agency, which will talk to the passengers in this regard. On receiving an inquiry or call, the concerned company will arrange for a porter at the station. This arrangement is being done at those stations where express trains stop, but not many people board them. There is also no arrangement for a porter at those stations. 

Railway officials believe that this service can be implemented at other stations as well based on the response of the passengers. Passengers can give their feedback through CatsApp so that this service can be further improved.

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