EPFO warns members against unauthorized agents charging for related services

The Employees’ Provident Fund Organization (EPFO) has urged its members to be aware against approaching unauthorized agents for EPFO-related services, warning that this could expose their personal and financial information to third-party entities.

All EPFO services, including claim filing, transfers, KYC updation, and grievance process are entirely free of cost and members should not pay any fees to third-party agents or cyber cafes for services that can be easily accessed online, as stated in release.

EPFO has issued circulars for Simplification of KYC or member details correction & for submission of transfer claims, deployment of functionality for Auto settlement of advance claims upto Rs. 1 lakhs and Centralized Pension Payment System (CPPS) for simplifying the Pension disbursement process.

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The Online facility provided for member profile correction has been simplified using Aadhaar authentication. The dependency on employer and EPFO for member profile correction has been done away with, in most of cases. The Online de-linking facility has enabled members to delink wrong member id from their UAN and thus has resulted in reduction of grievances.

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The organization has removed the requirement of uploading of the image of cheque leaf/attested bank passbook for speedy settlement of claims filed online and to reduce the rejection of claims. Also, the requirement of Employer approval for seeding bank account details with UAN has been removed from April 2025.

EPFO strongly advises all its members, employers, and pensioners to utilize the online services available through the EPFO portal and UMANG app.

Further, the members can contact EPFO helpdesks/PROs at Regional offices as listed on the official website (www.epfindia.gov.in) for any issues.

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