BSNL to take further initiatives to Emphasizes Customer Experience and Revenue Generation: Govt
The discussions focused on strengthening the company’s active role in the telecom sector, accelerating infrastructure rollout, and enhancing citizen-centric service delivery.
BSNL to take further initiatives to Emphasizes Customer Experience and Revenue Generation: Govt
A Comprehensive review meeting has been chaired by Union Minister of Communications, Shri Jyotiraditya M. Scindia, with Bharat Sanchar Nigam Limited (BSNL)’s Chief General Managers (CGMs) in New Delhi.
This high-level meeting has reviewed BSNL’s operational progress, addressed regional challenges, and outlined the strategy ahead for the company’s network and service delivery along with the Minister of State for Communications Shri Pemmasani Chandra Sekhar, and other senior DoT officials.
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The discussions focused on strengthening the company’s active role in the telecom sector, accelerating infrastructure rollout, and enhancing citizen-centric service delivery.
BSNL is undergoing a major service transformation across all its circles, business areas, and units. To underscore its “Customer First” ethos , BSNL is taking initiative emphasizes proactive customer engagement, improved service responsiveness, and prompt grievance redressal.
As part of the review, several new initiatives recently launched by BSNL were highlighted, aimed at enhancing service offerings and customer value. The initiatives include:
- 4G expansion and rollout in multiple telecom circles
- Introduction of IFTV for FTTH and BiTV for mobile customers platforms for next-generation infotainment
- BSNL National Wi-Fi Roaming (nationwide Wi-Fi roaming service for customers)
- Tailored BSNL VPN services and bundled packages for enterprise and government clients
- CNPN projects (private network initiatives) for high-reliability connectivity in mission-critical infrastructure
- A Spam-Free Network — a first-of-its-kind solution to eliminate scam and spam communications in real time
- Online portal for BBA (BSNL Business associate) has been launched , enabling the educated youth to engage with the BSNL sales channel strengthening and earn on sales commissions.