IRCTC starts WhatsApp communication for passengers to order food
Business WhatsApp number +91-8750001323 has been started for the purpose.
New Delhi: Indian Railways’ PSU, Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) started e-catering services through a specially developed website www.catering.irctc.co.in as well its e-catering app Food on Track.
In a step further towards making its e-catering services more customer-centric, Indian Railways has recently started WhatsApp communication for railway passengers to order food through e-catering services. Business WhatsApp number +91-8750001323 has been started for the purpose.
Initially, two stages of implementation of e-catering services was planned through WhatsApp Communication. In the first phase, the Business WhatsApp number will be sending a message to the customer booking e-ticket for opting for e-catering services by clicking the link www.ecatering.irctc.co.in.
With this option, the customers will be able to book meals of their choice from the restaurants of their choice available at stations enroute directly through the e-catering website of IRCTC without even requiring to download the App.
In the next phase of the services, WhatsApp number will be enabled to become an interactive two-way communication platform for the customer wherein an AI power chatbot will handle all queries of e-catering services for the passengers and will also book meals for them.
To begin with, WhatsApp communication has been implemented for e-catering services on selected trains and passengers and based on customer feedback and suggestions, Railways will enable the same on other trains too.
Today, approximately 50000 meals are being served in a day to the customers through IRCTC’s e-catering services enabled through its website as well as app.
Read Also : Miner's Day celebrated with great enthusiasm at SECLNews Must Read
- WAPCOS became second Indian PSU in ADB Consulting
- Power Grid appoints Satyaprakash Dash as CS and Compliance Officer
- GE Power received orders from two state-owned PSUs and one JV entity
- SAIL-RITES JV bags Rs 818 crore wagon order from Indian Railways
- BHEL enters into Strategic Partnership Agreement with HIMA for Railway Signalling Business
- SJVN bids farewell to Smt. Geeta Kapur, CMD and Director (Personnel)
- Nilendu Kumar Singh assumes charge of CMD, CCL
- IndianOil Q4 Results: Profit plunges 52% YoY to Rs 4,838 crore
- REC Limited declares financial results, records highest ever annual net profit
- NHPC Limited to collaborate with Norwegian company