Bank of Baroda MD Debadatta Chand on AI Impact in Banking at India AI Summit 2026

New Delhi, February 2026 – Artificial Intelligence is no longer just a buzzword in banking — it is delivering measurable results. This was the key message from Dr. Debadatta Chand, Managing Director & CEO of Bank of Baroda, during a high-level panel discussion at the India AI Impact Summit 2026 in New Delhi.

Speaking on the theme “AI in Financial Services: From Innovation to Impact”, Dr. Chand shared how AI is transforming credit, fraud detection, and customer engagement across the banking ecosystem. The session was moderated by a Chief General Manager (CGM) of the Reserve Bank of India (RBI) and featured leading policymakers and AI practitioners from the financial sector.

AI Driving Smarter & Inclusive Lending

Dr. Chand emphasized how AI is reshaping credit underwriting, especially for individuals and businesses without a formal credit history.

By collating and analyzing multiple data points, AI models are enabling:

• More accurate risk assessment

• Faster loan approvals

• Expanded lending to individuals, MSMEs, and corporates

• Greater financial inclusion

This approach helps bring more customers into the formal financial system while maintaining strong risk controls.

Strengthening Fraud Risk Management

AI is also playing a critical role in combating financial fraud.

Dr. Chand highlighted the use of advanced real-time monitoring tools, including MuleHunter.ai, an RBI-supported system designed to detect suspicious mule accounts and fraudulent transactions.

These AI-driven systems allow banks to:

• Identify unusual transaction patterns instantly

• Enhance fraud detection accuracy

• Strengthen system-wide risk monitoring

Transforming Customer Experience with AI

On customer engagement, Dr. Chand discussed Bank of Baroda’s AI-powered digital initiatives, including:

• Intelligent chatbots

• The next-generation Virtual Relationship Manager “ADITI”

ADITI is designed to simulate near real-world interactions, helping customers seamlessly navigate banking services with greater ease, personalization, and efficiency.

AI as a Tool for Trust and Inclusion

From improving access to credit to reinforcing digital trust, Bank of Baroda is leveraging AI to deliver tangible outcomes — not just technological upgrades.

As India positions itself as a major AI innovation hub, leaders like Dr. Chand are demonstrating how AI can move beyond experimentation and generate real economic and social impact in financial services.