TCS and ServiceNow Announce Multi-Year Partnership to Accelerate Enterprise AI Adoption
.jpg&w=1920&q=75)
Mumbai, February 23, 2026: Tata Consultancy Services (TCS), a global leader in IT services and consulting, has entered into a multi-year strategic partnership with ServiceNow to help enterprises fast-track large-scale artificial intelligence (AI) adoption across their operations.
The collaboration aims to move organizations beyond experimental AI pilots toward fully integrated, business-wide AI transformation. By combining TCS’ industry expertise with ServiceNow’s AI-driven workflow platform, the two companies will deliver intelligent, autonomous solutions that modernize enterprise operations and generate measurable business outcomes.
Transforming Enterprise Workflows with AI
As enterprises seek to reinvent operating models for greater agility and efficiency, AI adoption has become a strategic priority—especially in back-office functions such as human resources, finance, procurement, supply chain, and employee services.
Under the partnership, TCS will build industry-specific AI solutions on the ServiceNow platform. These solutions will leverage trusted AI systems and unified governance frameworks to transform manual and fragmented processes into intelligent workflows that learn and improve over time.
Amit Zavery, President, Chief Operating Officer and Chief Product Officer at ServiceNow, said the partnership is designed to help enterprises embed agentic AI directly into business workflows while modernizing legacy environments.
“Together with TCS, we are helping enterprises move beyond isolated AI experiments by building agentic AI natively into workflows and driving measurable business outcomes,” Zavery said.
Enabling Scaled AI Transformation
Aarthi Subramanian, Executive Director – President and Chief Operating Officer at TCS, emphasized that enterprises are now ready to scale AI across their entire organizations rather than limiting it to pilots.
She noted that the collaboration will combine modern workflows, trusted AI, and TCS’ five-stage AI Autonomy Framework to enable clients to embed intelligence across IT, business operations, and customer-facing functions.
The joint offerings are expected to:
-
Break down silos between corporate functions and business units
-
Transform traditional workflows into AI-driven, autonomous processes
-
Provide a unified, insights-led view of enterprise operations
For example, HR departments could shift from fragmented service delivery to an integrated hire-to-retire lifecycle, improving employee engagement and retention. Similarly, customer order processing could evolve into a high-velocity, AI-enabled revenue engine that enhances cash flow and revenue predictability.
A Strong Existing Foundation
The partnership builds on an already established relationship. TCS is currently the largest user of ServiceNow’s IT Asset Management solution, deploying it across thousands of devices used by its global workforce within a three-month period.
This large-scale internal deployment demonstrates both operational credibility and the scalability of the joint solutions that will now be offered to clients worldwide.
The companies also plan to invest in co-innovation labs, solution showcases, and integrated go-to-market initiatives to further accelerate AI adoption among enterprises.
Positioning for the AI-Led Future
Founded in 1968 and part of the Tata Group, TCS has set an ambition to become the world’s largest AI-led technology services company. The firm generated over $30 billion in consolidated revenues for the fiscal year ended March 31, 2025.
ServiceNow, listed on the NYSE under the ticker NOW, operates what it calls an “AI control tower for business reinvention,” integrating workflows across cloud platforms, legacy systems, and AI models to orchestrate enterprise-wide transformation.
With this partnership, both companies are positioning themselves at the forefront of enterprise AI innovation—helping organizations move from experimentation to intelligent automation at scale.