TCS Partners Cisco to Launch Autonomous Enterprise CoE, Targets Zero-Touch IT Operations

Mumbai, Hyderabad, February 20, 2026: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a global leader in IT services, consulting, and business solutions, has partnered with Cisco to launch a Center of Excellence (CoE) for Autonomous Enterprise Operations in Hyderabad. The initiative aims to help enterprises move from traditional rule-based automation to intelligent, self-governing operations that understand context in real-time and take autonomous actions.

Center of Excellence Overview:

Transforming IT Operations:

The CoE is designed to help organizations reduce operational complexities and deliver exponential business outcomes by eliminating friction in existing IT environments. Visitors to the center can experience an array of context-aware solutions that provide comprehensive, real-time visibility and AI-driven decision-making and problem-solving capabilities.

The shift towards 'Autonomous Operations' will be powered by an Agentic AI mesh, enabling systems to:

• Sense and contextualize behavioral states in real time using observability

• Assist and automate through conversational AI layers

• Orchestrate and self-heal via intelligent automation frameworks

Beyond Traditional IT:

This initiative represents a fundamental shift in how IT supports business goals—moving the focus from mere IT performance metrics to tangible business outcomes. It also transitions enterprises away from siloed operations to more integrated, experience-focused operating models.

Five-Level Services Autonomy Model:

The CoE will act as an experience hub designed to enable customers to achieve higher levels of autonomy by following the TCS five-level Services Autonomy Model. It brings together the best of TCS and Cisco to develop next-generation AI-first solutions across industry verticals and demonstrate contextualized offerings tailored to client-specific business processes.

Leadership Perspectives:

Tim Coogan, Senior Vice President, Global Partner Sales, Cisco, said: "The Center of Excellence is a testament to the strength of our longstanding partnership with TCS. By combining Cisco's AI-driven technology with TCS' deep industry expertise, we are empowering our mutual customers to accelerate their journey toward autonomous operations and achieve unprecedented business agility."

V. Rajanna, President, Technology Software and Services, TCS, said: "TCS and Cisco have a long history of over two decades in delivering innovation at scale, and we are pleased to expand this collaboration with the launch of the Center of Excellence for Autonomous Enterprise. The CoE will be a co-innovation platform for enterprises that will help them embrace autonomous IT operations with self-learning, self-action and self-governance capabilities. This hub will enable enterprises to accelerate their transition to Autonomous Operations through improved business agility and deliver measurable business impact."

Two Decades of Partnership:

Cisco and TCS have maintained a robust partnership for over two decades and are once again joining forces to shape the future of Business Autonomy. Together, the companies are designing the future of Next Gen Connected IT ecosystems that empower enterprises to innovate, collaborate, and accelerate their journey toward perpetually adaptive operations.

Technology Stack:

The CoE will be powered by an integrated ecosystem of advanced products and services:

• Cisco AppDynamics – Application performance monitoring and observability

• Cisco Splunk – Data platform for security, observability, and automation

• TCS ignio™ – AI-driven autonomous IT operations

• TCS Cognix™ – Human-centric intelligent experience platform

These technologies will work in concert to curate customized solutions that enhance user experiences while significantly reducing operational overhead, setting the stage for a new era in Agent + Human Collaboration.

About Tata Consultancy Services (TCS):

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. The company has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

With a highly skilled workforce spread across 55 countries and 202 service delivery centers worldwide, TCS generated consolidated revenues of over US $30 billion in the fiscal year ended March 31, 2025.

Stock Exchange Disclosure:

The company has informed both the National Stock Exchange of India Limited (Symbol: TCS) and BSE Limited (Scrip Code: 532540) about the press release pursuant to applicable regulations. instant