Bank of Baroda completes technology integration with Vijaya Bank

New Delhi: Bank of Baroda completes the technology integration with former Vijaya Bank’s branches. Currently, the bank has now enabled 21 million Vijaya Bank customers to have access to Bank of Baroda’s banking services.

Accenture is now helping align former Dena Bank’s IT systems with Bank of Baroda. This is part of the post-merger integration of the first three-way merger of public sector banks in India. In 2019 the trio of Vijaya Bank, Dena Bank, and Bank of Baroda (Merger of both banks with Bank of Baroda) created the country's third-largest public sector bank.

The combined technology architecture will help the merged entity seamlessly integrate its India-wide customer service and business operations network of nearly 9,000 bank branches and more than 12,000 ATMs. “With the completion of the Vijaya Bank migration, around 21 million customers from across 1,900 Vijaya Bank branches have been seamlessly migrated to Bank of Baroda. The migration was executed remotely during the ongoing pandemic with no impact on business continuity,” mentioned in the statement. 

Mr. Sharad Saxena Chief Technology Officer of Bank of Baroda said, “Our technology integration goal is to offer uninterrupted customer services while paving the way for the next-generation banking experience across the merged entity.”

“Accenture’s role in the consolidation of the technology infrastructure of former Vijaya Bank with that of Bank of Baroda has helped us offer a smooth, hassle-free experience to our customers during the migration. The integrated technology architecture gives former Vijaya Bank customers the ability to opt for Bank of Baroda’s entire suite of offerings while continuing to use their existing payment instruments until further notice,” he added.

Stating that technology plays a pivotal role in successful post-merger integration and unlocking value for all stakeholders, Sonali Kulkarni, lead financial services, Accenture in India said “With this collaboration, our objective has been to minimize disruption to the employees and customers across the three banks, while enabling business continuity”.