NHAI took strict action against Toll Operating Agency for Misbehaving with Highway Users

New Delhi: NHAI has taken strict action against a toll operator and its employees, Ms. Riddhi Siddhi Associates, for an incident of assault and misbehavior with the users of the National Highway at Sirmandi Toll Plaza on the Amritsar-Jamnagar section in Rajasthan.

This is a clear message that misbehavior with the general public by toll operators and their employees will not be tolerated.

An incident of assault and misbehavior by the employees of the toll operating agency with highway users at Sirmandi Toll Plaza on 05.05.2024 was reported.  Taking prompt action on the matter, the incident was examined by NHAI, and a ‘Show Cause’ Notice was served to the firm.

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The reply submitted by the toll operating agency was not found to be satisfactory. It was noted that in total violation of contractual provisions and the NHAI Standing Operating Procedure, the agency indulged in violence and misbehaving activities with the highway users. The Authority has debarred M/s.Riddhi Siddhi Associates for three months from the list of pre-qualified bidders.

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NHAI contract agreement with its toll operators clearly defines that the personnel deployed by the Contractor shall not misconduct/ misbehave with the members of Public and shall observe strict discipline and decency in their behavior. Last year, NHAI issued detailed Standard Operating Procedure (SOP) to curb altercation incidents at Toll Plazas and safeguard interests of both the commuters and the toll operators.

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