MOU
The Defence Ministry IITK DARPG Signed MoU to carry out predictive public grievance analysis
New Delhi: Defence ministry, Indian Institute of Technology, Kanpur Department of Administrative Reforms and Public Grievances (DARPG), Government of India signed the memorandum of association (MOU) on Tuesday, July 4, 2020, for Analyzing Grievances Data using Artificial Intelligence to conduct and develop the exploratory and predictive analysis of Public Grievances received in the portal of Centralized Public Grievance Redress and Monitoring System using the tools of artificial intelligence, machine learning, and statistics.
The MOU was signed under the presence of Minister of Defence Rajnath Singh, Minister of State for Personnel Dr. Jitendra Singh and Deputy Director, IIT Kanpur Prof S Ganesh.
The project is aiming towards the development of predictive models which leads to analyze the cause of grievances, provide insights into the nature of grievances. Another aim is to predict the quality of redressal response by the serving officer. Systematic changes and policy interventions need to be analyses and modify.
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