AAI uses Whatsapp to monitor airport efficiency
New delhi . The Airports Authority of India (AAI) is using social media platform Whatsapp for issuing directives to airports for improving customer service by reducing queueing time, improving airport facilities and simplifying procedures, according to a top official.
“A Whatsapp group has been formed where daily updates are shared and urgent issues are resolved in real-time. This has also helped in building engagement at the ground level and enables airports to share their best practices,” said Guruprasad Mohapatra,Chairman,AAI. The Hindu
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