New Delhi, January 27, 2026: Mahanagar Telephone Nigam Limited (MTNL) has informed the stock exchanges that it has been penalised by the Telecom Regulatory Authority of India (TRAI) for failing to comply with quality of service (QoS) regulations.
The state-run telecom operator received an order dated January 23, 2026, imposing a financial disincentive (penalty) of ₹11,00,000 (Eleven Lakh Rupees).
Reasons for the Penalty:
The penalty has been levied for two primary violations related to the month of April 2025:
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Failure to Submit Compliance Report: MTNL did not submit the mandatory Performance Monitoring Report (PMR) for its Delhi Licensed Service Area (LSA). The report was due by May 15, 2025. For this delay, a penalty of ₹10,00,000 was imposed.
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Contravention of QoS Regulations: Despite reporting 100% compliance, MTNL failed to publish the required service-wise geospatial coverage maps on its website for its Mumbai LSA. This attracted an additional penalty of ₹1,00,000.
Regulatory Disclosure:
MTNL filed this intimation with the BSE Limited (Scrip Code: 500108) and the National Stock Exchange of India Limited (Symbol: MTNL) in compliance with Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.
The company stated in its disclosure that while the total penalty amounts to ₹11 lakh, "there is no material impact on the Financial, Operation or other activities of MTNL."
TRAI's Directive:
The regulator has directed MTNL to pay the penalty within 21 days of the order (by February 13, 2026). Failure to do so will attract additional interest as per TRAI regulations.