CE-MAT 2025

NHAI launches Performance Assessment Rating System for Concessionaires

A detailed methodology for rating the concessioners has been formulated by NHAI under which concessioners will be evaluated every six months and ratings will be uploaded on the NHAI website and its social media handles.

NHAI launches Performance Assessment Rating System for Concessionaires
NHAI launches Performance Assessment Rating System for Concessionaires

To improve accountability and evaluate the quality of construction and maintenance on National Highways, NHAI has implemented a comprehensive performance assessment system for the Concessionaires involved in National Highway development and maintenance.

A detailed methodology for rating the concessioners has been formulated by NHAI under which concessioners will be evaluated every six months and ratings will be uploaded on the NHAI website and its social media handles.

The Assessment Methodology will be based on the Pavement Condition Index (PCI) as well as Defect rectification compliance on the NHAI One App where over 95 defects can be notified and monitored digitally shall also form a part of the rating assessment. Eighty Percent weightage would be given to PCI and Twenty percent weightage would be given to compliance on the NHAI One App.

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PCI, a scientific metric ranging from 0 to 100, reflecting pavement conditions from ‘Excellent’ to ‘Failed’, as per IRC 82:2023 guidelines. As per the assessed ‘Concessionaire Rating Value’, Concessionaires will be divided under different categories.

Contractors scoring less than 70 out of 100 rating will be declared ‘non-performers’, thus becoming ineligible to secure new National Highway projects till improvement in its rating.

The assessment of the concessionaires will be done at two levels, first at individual project level and second at Concessionaire level. The rating value at project level as well as combined concessionaire rating value would be reviewed every 6 months with every cycle of NSV survey. Data related to defects rectification compliance on NHAI One App will also be used for calculating rating value.

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By establishing a transparent framework for concessionaire evaluation, NHAI aims to set new benchmarks in quality construction and management of National Highways and provide a safer, smoother, and seamless travel experience to National Highway users.

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