SBI Recruitment 2026: Retired Officers Invited for Resolver Posts | Apply by May 5
State Bank of India has released Advertisement No. CRPD/RS/2026-27/06 inviting online applications from retired SBI officers for engagement as Resolvers on a contractual basis. The recruitment drive aims to strengthen customer complaint resolution across Circle Complaints Resolution Centres (CCRC) nationwide.
Important Dates
- Online Registration: 15 April 2026 to 05 May 2026
- Application Mode: Online only via SBI Careers portal
Vacancy Details
A total of 105 vacancies are available across multiple SBI circles including New Delhi, Lucknow, Patna, Bhopal, Kolkata, Bengaluru, Mumbai Metro and others.
Vacancies are provisional and may change as per bank requirements.
Position Overview
Post: Resolver
Department: Customer Experience Enhancement Department
Posting: Circle Complaints Resolution Centres (CCRC) at Local Head Offices (LHOs) across India
Role:
- Follow-up and ensure timely resolution of customer complaints
- Support quality customer service initiatives
- Perform tasks assigned by the competent authority
Eligibility Criteria
Who Can Apply
- Retired SBI officers who retired as:
- MMGS-II
- MMGS-III
- SMGS-IV
- Must have retired on superannuation at age 60
- Maximum age as on 31 March 2026: 63 years
- Engagement allowed up to 65 years subject to performance
Experience & Requirements
- Unblemished service record
- Strong knowledge of SBI systems and procedures
- Good health and integrity
- No pending disciplinary/CBI cases
- No penalty in last 5 years before retirement
Contract & Benefits
Contract Duration:
- Minimum 1 year, maximum 3 years (subject to review)
Monthly Remuneration:
- MMGS-II / MMGS-III: ₹45,000
- SMGS-IV: ₹50,000
Additional Terms:
- Pension continues separately
- No PF, gratuity, medical or housing benefits
- 30 days leave per year (subject to approval)
Selection Process
- Shortlisting of applications
- Interview (100 marks)
- Final merit based on interview performance
No TA/DA will be paid for interviews.
How to Apply
Candidates must apply online through SBI Careers portal and upload:
- Photograph & signature
- ID proof & DOB proof
- Experience details (last 10 years)
- Category/EWS certificate (if applicable)
Candidates should regularly check the SBI website for updates and interview call letters.
Why This Opportunity Matters
This initiative reflects SBI’s commitment to leveraging the expertise of experienced professionals to strengthen customer experience and complaint resolution efficiency across its nationwide network.