Delhi Government collaborates with IIT Kanpur

New Delhi: The Government of Delhi is going to implement an Intelligent Grievance Monitoring System (IGMS) in partnership with the Indian Institute of Technology (IIT) Kanpur in a major step towards transparent and efficient governance.

According to the IT Minister Pankaj Kumar Singh the AI-powered platform will integrate Delhi’s key grievances redressal portals into a single unified dashboard, enabling smarter analysis, faster resolution, and improved public service delivery.

Developed by IIT-Kanpur, the new IGMS will seamlessly integrate these platforms using secure APIs and advanced artificial intelligence and machine learning tools, he said.

Some essential features of the system include a unified dashboard offering a single view of all grievances filed across platforms such as PGMS, LG Listening Post, the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), and other grievance portals.

The system will also feature semantic search, allowing users to search complaints based on meaning rather than keywords, root cause analysis to identify underlying issues behind recurring grievances, department prediction, and spam filtering.

IIT Kanpur will be responsible for system integration, cybersecurity audits, including vulnerability assessment and penetration testing, as well as the maintenance of the portal. The initiative aims to enhance transparency, accountability, and efficiency in Delhi’s grievance redressal mechanism.